How it works

Online mortgage process with licensed human support

Frank combines a secure, fully online application with a licensed advisor at every step - from first rate comparison to signing day.

Step by step

From first rate search to closed mortgage

Move from first inquiry to pre-approval in as little as 1–3 business days.

  1. Tell us about your situation

    Complete our short online questionnaire covering your mortgage type (purchase, renewal, refinance, HELOC), property, mortgage purpose, income type, and timeline.

    Our custom algorithm searches the market for mortgage products that fit your profile and then transparently discloses what options are available for you to consider. A licensed advisor also reviews your profile and follows up to confirm details or answer immediate questions.

  2. Compare Lender Options

    See your mortgage options (products you may be able to qualify for) listed and select the one you would like to apply for. Your licensed advisor is on hand to help you decide.

  3. Complete the online application and upload documents

    Our simple online application saves you time and money. Complete the full application and upload your documents. Upload directly through our secure portal - bank-level TLS encryption, PIPEDA compliant. We now have what we need to prepare your mortgage application to a lender.

  4. Your Frank Mortgage advisor does the work

    Your advisor prepares the submission to the lender, co-ordinates the process, negotiates with the lender and works to get a timely approval for your application. Once the lender approves your application, you'll receive a mortgage commitment letter. Your advisor walks you through every clause, explains any conditions, and answers questions before you sign.

  5. Final steps & close

    Satisfy any remaining lender conditions (ex: appraisal, property insurance, outstanding documents). We coordinate with your lawyer and the lender to ensure a smooth closing.

    At any time in the process you can talk to your licensed advisor to confirm details or ask questions.

Documents you'll need

What to have ready

Your advisor will send a personalized checklist, but here's what most clients need.

All applicants

  • Government-issued photo ID (driver's licence or passport)
  • 3–6 months of bank statements
  • Void cheque or direct deposit form
  • Purchase & sale agreement (if buying)
  • MLS listing (if buying)

Salaried employees

  • 2 most recent pay stubs
  • 2 years of T4 slips
  • Employment confirmation letter (states position, salary, start date)
  • Notice of Assessment (NOA) for 2 years

Self-employed

  • 2 years of T1 Generals (full return with all schedules)
  • 2 years of Notices of Assessment
  • Business financials (income statement + balance sheet)
  • Business registration or articles of incorporation
  • Business bank statements

Renewal & refinance

  • Current mortgage statement (lender, balance, rate, maturity)
  • Property tax bill (most recent)
  • Home insurance policy
  • Strata / condo fee statement (if applicable)
  • Rental income lease agreements (if applicable)
Common questions

Frequently asked questions

Do I need a good credit score to use Frank Mortgage?
A stronger credit score opens up more lender options and better rates, but Frank works with clients across the credit spectrum. Our advisors can walk you through which lenders are available for your profile and what steps, if any, could improve your position before applying.
Is my information secure when I apply online?
Yes. Frank uses bank-level TLS encryption for all data transmission and follows PIPEDA data handling standards. Documents are stored on encrypted, access-controlled servers. We do not sell or share your personal information with third parties outside of the lenders we approach on your behalf - and only with your explicit consent.
Can I speak to a real person, not just a chat bot?
Absolutely. Every Frank client is assigned a named, licensed mortgage advisor - a real person you can reach by email, phone, or video call at any stage. Our advisors are available from initial inquiry right through to closing day.
How long does the mortgage process take?
Getting pre-approved typically takes 1–3 business days once your documents are received and reviewed. A full conditional approval for a purchase generally takes 5–10 business days (some lenders take longer), depending on the lender and any conditions attached to your offer to purchase.
Will applying with Frank hurt my credit score?
Applying for a mortgage requires a check of your credit bureau. This can reduce your credit score by a few points - it is not material. However, multiple mortgage-specific credit inquiries (i.e. credit enquiries with the same purpose) made within a short window (typically 30–45 days) are generally treated as a single inquiry by Canadian credit bureaus.

Still have questions? A licensed advisor is available to help.